App-level and store-level webhooks

Each event is characterized by a tenant type, which signifies the proprietor of the event data. Events that occur at the store level, such as the accumulation of loyalty points or the dispatch of an SMS, are linked with the store tenant type. Partners can subscribe to store events for the stores that have installed their apps.

Events pertaining to the disconnection of the application fall under the application tenant type. Only the application itself can subscribe to its own application events.

This structure ensures the accuracy and relevance of the event data.

When you subscribe to app-level webhooks, you need to insert only your application ID. The subscription is once per application ID.
When you subscribe to store-level webhooks, you need to insert both the app ID and the specific store ID. You need to subscribe to each store separately.

Webhook headers

Headers use key-value parameters that are sent as part of the webhook request.
A standard header contains a key-value pair that can be added to a webhook.

Yotpo’s webhooks include 4 types of headers:

X-Yotpo-Webhooks-Tenant-Type : The tenant type of the event (store or application)
X-Yotpo-Webhooks-Tenant-Id : The ID of the tenant - depending on the tenant, this field is either store_id(_app_key) or _application_id
WebhookMessageId : A unique ID for the event. This helps catch duplicate events
x-yotpo-webhooks-event-type: Specifies the event type that triggered the webhook, allowing quick identification of the event without parsing the payload

Yotpo SMS & Email events

The following webhook events are available:

SMS events

Webhook event name (topic)	Trigger	Tenant type	Tenant ID
`communication.sms.subscribed.v1`	Triggered when a user subscribes to SMS communications	Store	store_id
`communication.sms.unsubscribed.v1`	Triggered when a user unsubscribes from SMS communications	Store	store_id
`communication.sms.sent.v1`	Triggered when an SMS message is sent to a user	Store	store_id
`communication.sms.clicked.v1`	Triggered when a user clicks a link in an SMS message	Store	store_id

{
  "event_name": "communication.sms.subscribed.v1",
  "timestamp": "2024-01-15T11:57:54",
  "source": "api",
  "sub_source": "rndm_app",
  "accepts_sms_marketing": true,
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671"
  }
}

{
  "event_name": "communication.sms.unsubscribed.v1",
  "timestamp": "2024-01-15T11:57:54",
  "source": "api",
  "accepts_sms_marketing": false,
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671"
  }
}

{
  "event_name": "communication.sms.sent.v1",
  "timestamp": "2024-01-15T11:57:54",
  "source_name": "part_of_flow",
  "flow_id": 1019753,
  "campaign_id": null,
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671"
  }
}

{
  "event_name": "communication.sms.clicked.v1",
  "timestamp": "2024-01-15T11:57:54",
  "source_name": "part_of_campaign",
  "campaign_id": null,
  "flow_id": 1411137,
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671" 
  }
}

Email events

Webhook event name (topic)	Trigger	Tenant type	Tenant ID
`communication.email.subscribed.v1`	Triggered when a user subscribes to email communications	Store	store_id
`communication.email.unsubscribed.v1`	Triggered when a user unsubscribes from email communications	Store	store_id
`communication.email.list_update.v1`	Triggered when a user email list is updated	Store	store_id
`communication.email.sent.v1`	Triggered when an email is sent to a subscriber	Store	store_id
`communication.email.delivered.v1`	Triggered when an email is successfully delivered to a subscriber's inbox	Store	store_id
`communication.email.opened.v1`	Triggered when a user opens an email	Store	store_id
`communication.email.clicked.v1`	Triggered when a user clicks a link in an email	Store	store_id
`communication.email.bounced.v1`	Triggered when an email bounces	Store	store_id

{
  "event_name": "communication.email.subscribed.v1",
  "timestamp": "2024-01-15T11:57:54",
  "source": "api",
  "sub_source": "yotpo",
  "accepts_email_marketing": true,
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671" 
  }
}

{
  "event_name": "communication.email.unsubscribed.v1",
  "timestamp": "2024-01-15T11:57:54",
  "accepts_email_marketing": false,
  "source_name": "rndm_campaigns",
  "source_id": "Loyalty Anniversary",
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671"
  }
}

{
  "event_name": "communication.email.list_update.v1",
  "timestamp": "2024-01-15T11:57:54",
  "list_id": "2822364",
  "action": "remove",
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671"
  }
}

{
  "event_name": "communication.email.sent.v1",
  "timestamp": "2024-01-15T11:57:54",
  "source_name": "communication_flows",
  "source_id": "2822364",
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671"
  }
}

{
  "event_name": "communication.email.delivered.v1",
  "timestamp": "2024-01-15T11:57:54",
  "source_name": "communication_flows",
  "source_id": "2822364",
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671"
  }
}

{
  "event_name": "communication.email.opened.v1",
  "timestamp": "2024-01-15T11:57:54",
  "source_name": "communication_campaigns",
  "source_id": "2822364",
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671"
  }
}

{
  "event_name": "communication.email.clicked.v1",
  "timestamp": "2024-01-15T11:57:54",
  "source_name": "communication_campaigns",
  "source_id": "2822364",
  "clicked_url": "https://testing.com/homepage?utm_campaign=yotpo",
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671"
  }
}

{
  "event_name": "communication.email.bounced.v1",
  "timestamp": "2024-01-15T11:57:54",
  "source_name": "communication_campaigns",
  "source_id": "2822364",
  "customer": {
    "external_id": 7144482046187,
    "first_name": "Tom",
    "last_name": "Smith",
    "email": "[email protected]",
    "phone": "+14155552671"
  }
}

App uninstall

Webhook event name (topic)	Trigger	Tenant type	Tenant ID
integrations.applications.disconnected.v3	Triggered when a merchant clicks on the "disconnect" button within the integration page in Yotpo or after they click uninstall within your product and you delete the access token using this endpoint.	application	application_id

{
  "topic": "integrations.applications.disconnected.v3",
  "name": "Application disconnected",
  "store": "STORE_APP_KEY",
  "product_lines": "[Reviews]"
}

📘
More events coming soon!
Additional events for Yotpo's products will soon be added.

Yotpo Events

App-level and store-level webhooks

Webhook headers

Yotpo SMS & Email events

SMS events

Email events

App uninstall

📘
More events coming soon!

App-level and store-level webhooks

Webhook headers

Yotpo SMS & Email events

SMS events

Email events

App uninstall

📘More events coming soon!

📘
More events coming soon!